We want you to love what you ordered. If something isn’t right, here’s how we can help:


Return & Exchange Window
- Requests must be raised within 3 days of delivery via the login portal.
- ⁠Items must be unused, unwashed, and in original packaging.
- ⁠Each order is eligible for return or exchange only once.

Exchange Process
- Exchange is processed after we receive and inspect the original item.
- ⁠If your preferred product is out of stock, we’ll contact you to suggest alternatives.

Refunds
- After a thorough check of the product, we shall issue refunds to your bank account with a Rs 100 fee deduction.
- Refunds shall be processed within 5-7 working days.

Important Exceptions

No returns/exchanges on:
- Used, washed, or damaged items.
- ⁠Orders paid via store credit/gift card.
- ⁠Items returned without original tags and packaging.
- ⁠If a wrong product or a used/damaged item is returned, it will be rejected. We can ship it back to you upon request (shipping charges apply).

Damaged or Missing Items
- Contact us within 48 hours of delivery.
- ⁠Share clear images and issue details via email.
- ⁠We’ll arrange a replacement or full refund based on the issue.

Pickup & Shipping
- For most pin codes in India, we’ll arrange a reverse pickup.
- ⁠If pickup isn’t available, you may self-ship to our warehouse. (Shipping charges shall be covered by us)

Cash on Delivery (COD) Orders
- COD orders refused at delivery will no longer be eligible for COD in future.
- ⁠We reserve the right to block future orders in such cases.

Final Authority
- The company reserves the right to make the final decision in all return/exchange cases.

How to Request a Return or Exchange
- You may request a return via the login portal.
- Select your item and reason for return.
- ⁠Upload images if the product is damaged or defective.
- ⁠Make sure the item is packed securely with all original tags intact.

Order Cancellations
- Orders can be cancelled before dispatch for a full refund.
- ⁠Once shipped, our return policy will apply.

Need Help?
We’re here to assist you.

Email: bornscholar21@gmail.com
Phone / WhatsApp: ‪+91 81950 00643‬
Support Hours: Monday to Saturday, 10:00 AM – 6:30 PM IST